Privacy Policy
1. Introduction
At No Lugar (accessible via no-lugar.com), your privacy and the protection of your personal data are of paramount importance to us. This Privacy Policy outlines our ongoing commitment to safeguarding the personal information of our users and ensuring full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to maintaining the integrity, confidentiality, and accessibility of your personal data by implementing responsible practices and secure technologies.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers of no-lugar.com and governs the manner in which No Lugar (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. For European Union data subjects, we are the Data Controller as defined under the GDPR, responsible for determining the purposes and methods of processing your personal data.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data:
Information about how you interact with our website, including IP address, browser type, operating system, referring websites, pages visited, timestamps, and session durations.
b. Account Data:
Personal identifiers you provide when creating an account or placing an order, including your full name, billing/shipping address, email address, and phone number.
c. Profile Data:
Details related to your account preferences, purchasing behavior, favorite products, and other information you provide to customize your profile.
d. Communication Data:
Records of our correspondence, including inquiries, support tickets, feedback, and any messages exchanged via email or contact forms.
e. Technical Data:
Device details such as device type, language settings, time zone, screen resolution, system configurations, and error logs as transmitted from your device.
f. Transaction Data:
Details of transactions carried out on no-lugar.com, including purchased products or services, order history, shipping details, and payment confirmation data (excluding full payment card information processed via secure third-party providers).
g. Preference Data:
Information about your marketing preferences, such as subscription settings, communication opt-ins or opt-outs, and interest categories.
4. Legal Bases for Processing
Processing of personal data is conducted on one or more of the following legal bases:
– Contractual Necessity: To fulfill our obligations arising from contracts entered into with you, including processing payments, deliveries, and account management.
– Legitimate Interest: To pursue our legitimate business interests such as fraud prevention, service improvement, and marketing (where appropriate).
– Consent: When you have affirmatively given your consent for specific processing purposes, such as subscribing to a newsletter.
– Legal Obligation: To comply with legal duties including tax, financial, and audit obligations.
5. Your Rights
In accordance with applicable data protection laws, you have the following rights regarding your personal data:
– Right to Access: Obtain confirmation whether your personal data is being processed and access a copy of such data.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
– Right to Restriction: Request limitation of processing under certain conditions.
– Right to Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller.
– Right to Object: Object to data processing for direct marketing or based on legitimate interest.
– Right to Withdraw Consent: Withdraw any previously provided consent at any time without affecting the lawfulness of processing before withdrawal.
– Right to Lodge a Complaint: Lodge a complaint with a relevant Data Protection Authority if you believe your rights have been violated.
To exercise any of your rights, please contact us via [email protected].
6. Security Measures
We employ industry-standard technical and organizational measures to ensure the security of your personal data. These include but are not limited to:
– Data encryption in transit and at rest
– Secure access protocols and restricted user authentication
– Regular backups and disaster recovery procedures
– Employee training and awareness programs on data protection
– Ongoing system monitoring and vulnerability assessments
These practices are reviewed periodically and updated to counter evolving threats.
7. International Transfers
In situations where we must transfer your personal data outside of your jurisdiction (e.g., to service providers located outside the European Economic Area), we ensure the implementation of adequate safeguards, including European Commission-approved Standard Contractual Clauses and other approved transfer mechanisms. Such transfers are carried out only when necessary and in compliance with regional legislation governing cross-border data flows.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and in line with statutory and regulatory obligations. Typical retention periods include:
– Account and Profile Data: Retained as long as your account remains active and up to 6 years thereafter for administrative and legal purposes.
– Communication Data: Retained for 3 years from the date of last interaction to manage support history and complaints.
– Transaction Data: Retained for a minimum of 7 years in compliance with financial and tax obligations.
– Cookie Data: Retention periods vary by cookie type, as outlined in our Cookie Policy.
9. Cookie Policy
We use cookies and similar technologies to enhance your user experience, analyze traffic, and provide personalized content. These fall into the following categories:
– Essential Cookies: Necessary for functionality of the website and cannot be disabled through our systems.
– Functional Cookies: Enable the website to remember your preferences and customize content.
– Analytics Cookies: Help us understand how users interact with no-lugar.com to improve performance.
– Performance Cookies: Measure and evaluate system uptime, loading speeds, and user session flows.
10. Cookie Management and Regulatory Compliance
We comply with GDPR and CCPA requirements for cookie consent and management. Upon your first visit to no-lugar.com, you are presented with an option to manage your cookie preferences. You can accept, reject, or customize cookie settings at any time through our Cookie Settings interface.
Additionally, browser-level controls allow you to manage or delete cookies by accessing your browser settings. Disabling certain cookies may impact website functionality.
For California residents, under CCPA, you have the right to opt out of the sale of your personal information, even though we do not currently sell data in accordance with CCPA’s definition.
11. Special Protections for Children
We do not knowingly collect or process personal data from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will promptly delete such data upon verification.
12. Policy Updates & Notifications
We reserve the right to update this Privacy Policy to reflect changes in operational, legal, or technological requirements. Significant changes will be communicated on our website through appropriate notifications. Continued use of no-lugar.com following any updates constitutes your acceptance of the revised Privacy Policy. Users are advised to review this policy periodically.
13. Contact
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact our privacy team at:
Email: [email protected]
We are committed to full compliance with GDPR, CCPA, and all applicable privacy laws. Your data is respected and handled with the highest level of transparency and protection.
For all privacy-related concerns, please feel free to reach out to us.